Zyra Privacy Policy

At Zyra, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Platform.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

• Personal Information:

  Name, age, gender, contact details, family details, and financial information you provide.

  Our app allows users to optionally input basic health conditions (e.g., diabetes, hypertension) only to analyze their insurance policy coverage. This information is not mandatory, not shared with third parties, and not used for diagnosis or treatment.

• Policy Information:

  Insurance policies uploaded or entered by you.

• Usage Data:

  Device information, IP address, app interactions, and cookies.

• Voice & Chat Data:

  Conversations with Zyra used to provide advisory services.

2. How We Use Your Information

We use your data for the following purposes:

• To provide insurance insights, recommendations, and personalized analysis.

• To improve our AI models and enhance the quality of our services.

• To send you important communications, such as offers and reminders.

• To comply with legal and regulatory requirements.

3. Data Sharing

We do not sell your data to third parties. We may share your information only in specific circumstances:

• With insurance companies, brokers, or partners, but only with your explicit consent (e.g., when you request a quote or need to file a claim).

• With trusted service providers who help us operate the platform (e.g., cloud storage, analytics).

• With regulators or authorities when legally required to do so.

4. Data Security

We use industry-standard encryption and access controls to protect your data. However, please be aware that no system can be 100% secure, and we cannot guarantee absolute security.

5. User Rights

You have the right to:

• Access, update, or correct your personal data.

• Request the deletion of your data (subject to any regulatory requirements).

• Withdraw your consent for certain data uses at any time.

6. Cookies & Tracking

Zyra uses cookies and similar technologies to enhance your experience and for analytics. You can manage your cookie preferences through your browser or app settings.

7. Retention of Data

We retain your personal data for as long as necessary to provide our services or as required by law. You can request to have your personal data deleted from the app at any time.

8. Children’s Privacy

Zyra is not intended for use by children under 18 years of age. We do not knowingly collect personal data from minors.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Your continued use of the Platform signifies your acceptance of any updated terms.

10. Contact

For any data-related queries, please contact us at: care@heyzyra.ai
For grievances, please reach out to us at: grievances@heyzyra.ai. We will respond to grievances within 7 working days.